ZOME Fine Jewellery is a luxury brand offering exquisite, handcrafted jewelry pieces. Our collections are designed to embody elegance, sophistication and timeless beauty.

You can purchase our jewellery directly from our website. You can also request for an appointment for a private viewing and our team will reach out to facilitate the same. 

Yes, we offer bespoke jewellery design services. Our expert designers will work with you to create a unique piece that reflects your personal style and vision.

We use the finest materials, including 18k gold and ethically sourced diamonds and gemstones, to ensure the highest quality and durability of our jewellery. Our gemstones are generally flawless and are certified.

All ZOME jewellery comes with a certificate of authenticity and is stamped with our hallmark to guarantee its origin and quality.

To maintain the beauty of your jewellery, avoid exposure to harsh chemicals, store it in a soft pouch or jewellery box, and clean it regularly with a gentle, non-abrasive cleaner. We also provide a felt cloth with our pieces so they can be spruced up before every wear.

You can place an order directly on our website. Simply select the item you wish to purchase, add it to your cart, and proceed to checkout.

We accept various payment methods, including credit/debit cards and PayPal. Detailed options will be available at checkout.

Yes, we offer international shipping. Shipping fees and delivery times may vary depending on the destination. Please refer to our shipping policy for more details.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s website.

We accept returns only if there is a damage to a piece when delivered. We encourage our customers to take de-boxing videos when they receive our pieces for the same purpose. Custom and personalized items are non-refundable. Please refer to our return policy for more information.

To initiate a return or exchange, please contact our customer service team with your order details. They will provide you with instructions on how to proceed.

If your jewellery arrives damaged or defective, please contact our customer service team immediately. We encourage our customers to take de-boxing videos when they receive our pieces for the same purpose. We will arrange for a replacement or refund as quickly as possible.

ou can contact our customer service team via email at support@zomejewellery.com or by Whatsapp at [phone number]. Our team is available Monday to Friday, from 9 AM to 6 PM.

Yes, we offer complimentary gift wrapping for all purchases. You can select this option during checkout.

If you have a specific delivery date in mind, please contact our customer service team before placing your order. We will do our best to accommodate your request.